Communication Skills: Excellent verbal and written communication skills, including active listening, persuasion, and negotiation skills.
Customer Service Skills: Ability to handle customer inquiries, resolve complaints, and provide excellent service.
Data Entry and Record-Keeping: Proficiency in maintaining accurate records of interactions and updating CRM systems.
Sales Skills: Ability to close sales, negotiate terms, and meet sales targets.
Problem-Solving Skills: Ability to address customer concerns and resolve issues effectively.
Compliance Knowledge: Understanding of banking regulations and ethical collection practices.
Technical Proficiency: Familiarity with CRM tools and basic computer applications.
Language Proficiency: Proficiency in multiple Indian languages can be an added advantage, especially if working in a diverse market.
Telecaller Job Description, Responsibilities & Skills - NeoDove
This involves reaching out to potential clients through inbound calls, making outbound calls to prospects, or even initiating cont...
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