• Respond to inbound calls from customers regarding SIM card inquiries, activations, upgrades, and plan details, ensuring clear and accurate information is provided.
• Identify customer needs and preferences to offer tailored SIM card plans and services, aiming to maximize sales and customer satisfaction.
• Address and resolve customer issues and complaints related to SIM card services, ensuring prompt and effective solutions to enhance retention.
• Maintain detailed and accurate records of customer interactions and transactions.
• Achieve and exceed sales targets and key performance indicators (KPIs) set by the company.
• Provide exceptional customer service to enhance customer loyalty and retention.
• Stay up-to-date with the latest SIM card plans, services, and promotions to provide accurate information to customers.
• Collaborate with team members and other departments to ensure seamless customer service and support.