Key Responsibilities:
Outbound Calls: Making calls to potential and existing customers to promote products/services, generate leads, or provide customer support.
Following Scripts: Adhering to provided scripts to ensure consistent messaging and customer interaction.
Providing Information: Answering customer queries, explaining products/services, and providing pricing details.
Handling Inquiries: Addressing customer inquiries, providing solutions, and resolving issues.
Customer Interaction: Managing customer interactions professionally, gathering feedback, and ensuring efficient and courteous service.
CRM Management: Updating customer information, interaction details, and call outcomes in the CRM system.
Lead Generation: Identifying and pursuing opportunities to generate leads and close sales.
Reporting: Maintaining call records, submitting daily progress reports, and monitoring call volume and conversion rates.
Meeting Targets: Meeting and exceeding sales targets and other performance metrics.
Staying Updated: Keeping up with market trends, product knowledge, and customer needs.
Customer Retention: Retaining customers through follow-up calls and personalized interactions.
Required Skills:
Excellent Communication: Strong verbal communication, active listening, and persuasive skills.
Customer Service: Ability to handle customer inquiries, resolve issues, and provide excellent customer service.
Attention to Detail: Accuracy in recording information and following scripts.
Time Management: Managing time effectively to meet call volume and conversion targets.
Problem-solving: Ability to address customer complaints and resolve issues.
Negotiation Skills: Ability to negotiate deals and close sales.
CRM Proficiency: Experience with CRM software and data management.
Product Knowledge: Understanding of the products/services being promoted.
Goal-Oriented: Motivated by targets and performance metrics.
Flexibility and Adaptability: Ability to adapt to different situations and customer needs.