Hydraulics Sales Coordinator is responsible for managing and processing customer orders, maintaining customer relationships, and providing administrative support for the sales team within the hydraulics industry. This role ensures efficient order processing, timely communication with customers and internal departments, and accurate record-keeping. Key Responsibilities:
Order Management: Receiving, processing, and following up on customer orders, ensuring accurate and timely fulfillment.
Customer Relations: Building and maintaining strong relationships with customers, addressing inquiries, and resolving issues.
Administrative Support: Maintaining customer files, specifications, and bill of materials (BOMs), and preparing reports.
Product Knowledge: Maintaining up-to-date knowledge of the company's hydraulics products and services.
Coordination: Collaborating with other departments, such as engineering, production, and logistics, to ensure seamless order fulfillment.
Reporting and Analysis: Generating reports on sales performance and trends, and identifying areas for improvement.
Quoting: Preparing and managing quotes for potential customers.
Payment Processing: Collecting payments for cash sales and recording EFT payments.
Training: Providing training on product knowledge and sales processes.
Skills and Qualifications:
Customer service: Strong communication and interpersonal skills to build and maintain customer relationships.
Organizational skills: Ability to manage multiple tasks and prioritize workload effectively.
Attention to detail: Ensuring accuracy in order processing, reporting, and documentation.
Computer proficiency: Proficiency in MS Office (Excel, Word, PowerPoint) and experience with ERP/CRM systems preferred.
Sales experience: Previous experience in a sales support or coordinator role, preferably in the hydraulics or manufacturing industry.
Technical knowledge: Basic understanding of hydraulics products and applications.
Communication skills: Ability to communicate effectively with customers, sales representatives, and other departments.
In summary, a Hydraulics Sales Coordinator plays a crucial role in ensuring smooth order processing, excellent customer service, and efficient sales operations within the hydraulics industry.