Provide administrative support to the sales team (preparing proposals, quotations, contracts).
Manage and maintain customer databases, ensuring that records are accurate and up to date.
Process sales orders: validate order details, input orders into systems, monitor status and ensure timely delivery.
Respond to customer inquiries, provide product or service information, and resolve issues or complaints.
Coordinate communication between sales and other departments — such as marketing, logistics, operations, billing, etc.
Prepare regular sales reports, performance metrics, forecasts, and analysis to help guide strategy.
Schedule sales meetings, appointments, travel, and coordinate sales events or promotions.
Ensure that sales & promotional materials are available and updated (catalogues, brochures, slides).
Assist in training new sales staff, onboarding them and ensuring they have proper resources.
Support the implementation of sales strategies, campaigns, and seasonal promotions.
Track and manage follow‐ups on leads and opportunities; ensure there is no loss of sales because of administrative delay.