We are looking for a Education Counsellor to join our team at Mentorchamp Edtech Private Limited. This role involves managing essential data processes, ensuring accuracy, and providing administrative support. Get a salary of ₹20000 - ₹25000 along with career growth opportunities in a collaborative environment.
Key Responsibilities:
Inbound & Outbound Calling:
Make outbound calls to potential students to explain course offerings.
Follow up on inquiries received via calls, website, social media, and referrals.
Counselling & Conversion:
Understand the educational background, interests, and goals of students.
Counsel students on suitable courses, career options, and benefits.
Convert leads into admissions through effective persuasion and follow-up.
Sales Targets:
Achieve monthly enrollment targets.
Maintain a high conversion rate from leads to admissions.
CRM & Data Management:
Maintain accurate records of leads, follow-ups, and conversions in the CRM.
Update student information and track communication history.
Product Knowledge:
Stay updated with all course details, pricing, features, and USPs.
Clearly communicate course content, certifications, and placement opportunities.
Handling Objections:
Address queries, doubts, and objections of potential students or parents confidently.
Provide clear information to help them make an informed decision.
Team Coordination:
Collaborate with the marketing team for lead feedback.
Coordinate with academic and support teams for student onboarding.
Follow-Up & Engagement:
Send timely reminders, emails, or WhatsApp messages to prospects.
Keep leads warm through regular touchpoints.
Reporting:
Prepare daily/weekly sales reports and share with team leads or managers.
Analyze lead performance and suggest improvements.
Customer Service:
Build a positive rapport with students.
Ensure a smooth transition post-enrollment.
Job Requirements:
The minimum qualification for this role is Graduation and 1 - 2 years of experience. The position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks.