Respond promptly to incoming customer inquiries via phone, email, live chat, or social media using a professional and empathetic tone.InstaworkGustoPersona
Actively listen, diagnose issues, and resolve problems efficiently—or escalate to higher support tiers when needed.MyJobMagRecruiting ResourcesPersona
Provide accurate information on products/services, track orders, process returns, or manage payments.GustoRecruiting Resources
Maintain accurate, detailed records of customer interactions and outcomes in the CRM or helpdesk system.MyJobMagGusto
Identify and escalate recurring issues to relevant teams; suggest improvements to enhance customer experience and internal processes.LinkedInPersonaGusto
Work collaboratively with cross-functional teams—product, sales, and operations—to deliver seamless solutions.LinkedInPersona
Uphold a positive, calm, and professional demeanor even in high-pressure situations.MyJobMagInstawork
Required:
High school diploma or equivalent. Some experience in customer-facing roles preferred.MyJobMagThe SunGusto
Exceptional communication (verbal and written), active listening, empathy, and problem-solving abilities.The SunWikipediaGusto
Strong organizational, time-management, and multitasking skills with attention to detail.Recruiting ResourcesInstaworkPersona
Proficiency in using CRMs or customer support software.MyJobMagRecruiting ResourcesGusto
Ability to remain calm under pressure, handle difficult interactions, and maintain professionalism.Glider AIInstawork
Preferred:
Prior experience in customer support, call center, or technical support roles.LinkedInRecruiting Resources
Bachelor’s degree in Business, Communications, IT, or related field.LinkedInUpwork
Familiarity with social media support, multilingual communication, and internal escalation workflows.LinkedIn+1
Join a supportive, collaborative team with opportunities for growth and ongoing development.
Shape and improve customer support processes and make meaningful contributions daily.
Gain exposure to cross-departmental collaboration and emerging support tools.
Competitive compensation and benefits tailored to your location and role.