We are looking for a Customer Relationship Executive (HINDI) to join our team at Gios India. The role involves managing and updating information accurately and efficiently, supporting key data management processes, and performing various administrative tasks. The position offers ₹25000 - ₹35000 and opportunities for growth.
Key Responsibilities:
Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 5 years of experience. The role requires excellent attention to detail, high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently. Candidates must be open to 6 days working during the Rotational shift.