We are seeking a motivated and detail-oriented Collection Executive to join our team. The Collection Executive will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and maintaining accurate records of collection activities. The ideal candidate should have strong communication skills, negotiation abilities, and a proactive attitude toward achieving collection targets.
Contact customers via phone, email, and in-person visits to collect overdue payments.
Negotiate and develop payment plans that meet the company’s requirements.
Maintain detailed and accurate records of all customer interactions, payment statuses, and follow-ups.
Monitor accounts to identify outstanding debts and proactively initiate collection efforts.
Coordinate with internal teams (sales, finance, customer service) to resolve disputes or billing discrepancies.
Ensure compliance with company policies and legal regulations during collection activities.
Prepare and submit regular collection reports to management.
Escalate problematic accounts to the legal team or higher management when necessary.
Meet monthly collection targets and contribute to overall team goals