Key Responsibilities:••
Contacting individuals or businesses with outstanding balances via telephone to request payment.
Collaborating with customers to resolve payment-related matters and secure overdue payments.
Maintaining precise and up-to-date records of all interactions with customers.
Addressing customer inquiries and effectively resolving any payment-related issues that may arise.
Achieving or surpassing the collection targets established by the organization.
Providing regular updates to management regarding collection progress and related matters.
Essential Skills and Qualities:
Communication:•• Demonstrated strength in both verbal and written communication to facilitate effective engagement with customers.
Negotiation:•• Proven ability to negotiate suitable payment arrangements and resolve disagreements in a constructive manner.
Persuasion:•• Capacity to effectively convince customers to remit payments and address outstanding issues.
Organization:•• Well-developed organizational and time management skills to efficiently manage multiple accounts and adhere to deadlines.
Interpersonal Skills:•• Ability to establish rapport with customers and cultivate positive working relationships.
Customer Service:•• Exceptional customer service skills to handle inquiries and resolve concerns professionally.