Key Responsibilities:
Outbound Calling: Making calls to potential customers to introduce products or services and persuade them to purchase or schedule appointments.
Inbound Handling: Addressing customer inquiries, resolving complaints, and providing support via incoming calls.
Lead Generation: Identifying and qualifying potential leads through phone conversations.
Sales and Conversion: Promoting products or services, handling objections, and closing sales deals.
Customer Relationship Management: Building and maintaining positive relationships with customers through effective communication.
Record Keeping: Maintaining accurate records of customer interactions, call logs, and sales data.
Follow-up: Ensuring timely follow-up with leads to nurture them through the sales funnel.
Product Knowledge: Staying updated on product information and industry trends to effectively communicate with customers.
Achieving Targets: Meeting daily or weekly call targets and sales goals set by the company.
Feedback Collection: Gathering customer feedback and insights to improve products or services.