Role and Responsibility – Customer Service Expert L-1
• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through
open and interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.
About Training- Training will be provided for initial few days for an employee to understand end to end process.
#Note Targeted Role