Contact potential/existing customers for sales, appointments, or surveys (cold calling).
Inbound Handling: Address customer questions, concerns, and complaints professionally.
Sales & Persuasion: Explain product benefits, overcome objections, and close deals.
Data Management: Log call details, update customer info in CRM, and track follow-ups.
Target Achievement: Meet daily/weekly targets for calls, conversions, or customer satisfaction.
Reporting: Provide feedback and reports to team leads.
Essential Skills & Qualifications
Communication: Excellent verbal skills, active listening, persuasive tone.
Attitude: Positive, resilient, goal-oriented, handles rejection well.
Technical: Basic computer skills, familiarity with CRM software.
Soft Skills: Problem-solving, time management, adaptability.
Education: Often requires a High School Diploma or equivalent.
Why Companies Hire Telecallers
To drive sales and revenue through direct phone engagement.
To build customer relationships and gather market feedback.
To provide essential customer support and resolve issues efficiently.