Hiring Alert! 🚨
📌 Job Title: Team Leader – BPO
📍 Location: Kariwala Towers, Salt Lake Sector V, Kolkata
🕒 Shift: Rotational
🗓️ Week Off: 1 Rotational Off
🚀 Joining: Immediate joiner preferred
💼 Experience: Minimum 1 year as Team Leader in BPO
📝 Responsibilities:
✅ Lead and manage a team to meet targets
✅ Monitor team performance, provide feedback & coaching
✅ Handle escalations & ensure customer satisfaction
✅ Maintain attendance, shrinkage & attrition reports
✅ Prepare performance reports using Excel
🛠️ Skills Required:
💻 Proficiency in Basic & Advanced Excel
📊 Strong knowledge of Pivot Table, VLOOKUP, HLOOKUP
🤝 Excellent team handling, communication & leadership skills