Counsel students and working professionals about online degree programs, certifications, and career-oriented courses.
Conduct detailed needs analysis to understand learners’ goals, preferences, and challenges.
Guide students through the admission and enrollment process, ensuring a smooth onboarding experience.
Follow up with potential learners via calls, emails, and messages to convert leads into enrollments.
Maintain accurate records of student interactions, queries, and feedback in CRM systems.
Collaborate with the marketing and operations teams to ensure high-quality learner experience.
Assist in retention and academic progress by resolving academic queries and connecting students with academic support resources.
Meet or exceed monthly enrollment, counseling, and satisfaction targets.
Stay updated with education trends, new programs, and technological advancements in online learning.