Greet customers in a professional, friendly, and timely manner.
Listen to customers' concerns and accurately document their vehicle issues.
Open repair orders and clearly describe service needs or problems.
Provide accurate cost and time estimates for maintenance and repairs.
Liaise between the technician team and the customer to communicate findings and recommendations.
Upsell additional maintenance services as appropriate.
Maintain regular communication with customers on the status of their vehicles.
Ensure all customer complaints and concerns are handled promptly and professionally.
Coordinate with parts department for availability of necessary parts.
Finalize service transactions and process payments.
Follow up with customers post-service to ensure satisfaction.
Maintain knowledge of current dealership promotions and service bulletins.