An Automotive Service Advisor's primary role is to act as the liaison between customers and the service department, ensuring a smooth and positive experience. They gather customer concerns, assess vehicle needs, explain repairs, manage service scheduling, and maintain strong customer relationships. This role also involves providing estimates, obtaining approvals, and keeping customers informed about the status of their vehicle.
Key Responsibilities:
Customer Communication:
Greet customers, listen to their concerns, explain repairs in clear terms, and address questions.
Service Coordination:
Manage appointment scheduling, relay customer information to technicians, and ensure timely completion of repairs.