MIS Executive.
We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, as well as the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively.
Key Responsibilities:
Policy Assistance:
Assist customers in understanding and adding policies.
Provide guidance and clarification on policy-related queries.
Technical Error Handling:
Analyze technical errors and transfer them to the appropriate department for resolution.
Pharmaceutical Error Resolution:
Address medication-related inquiries and concerns.
Provide guidance on medication doubts and issues
Diagnosis Error Management:
Handle location discrepancies and doctor availability issues.
Process reimbursement requests efficiently.
Dashboard Maintenance:
Develop and maintain weekly dashboards for reporting purposes.
Microsoft Outlook and Excel:
Proficient in Microsoft Outlook for effective communication.
Regular maintenance and advanced usage of Excel for data management and analysis.
Customer Query Handling:
Address customer queries promptly via calls, face-to-face interactions, and emails.
Ensure timely and accurate responses to customer inquiries.
Qualifications and Skills:
Bachelor's degree in Business Administration, Information Systems, or related field.
Proven experience in a similar role, preferably in the insurance or healthcare sector.
Strong knowledge of company policies and procedures.
Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
Excellent analytical and problem-solving skills.
Exceptional communication skills, both verbal and written.
Ability to multitask and prioritize tasks effectively.
Customer-focused with a strong attention to detail.
Additional Requirements:
Candidates must be adaptable to evolving processes and possess a proactive approach to problem-solving. They should demonstrate the ability to work independently and collaboratively within a team environment. Experience in handling sensitive customer information and maintaining confidentiality is essential.
Job Type: Full-time
Pay : ₹15,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Schedule:
Morning shift
Supplemental Pay:
Performance bonus
Experience:
Microsoft Outlook and Excel: 1 year (Required)
Contact-HR Lalitha - 74001 95068
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Work Location: Prabhadevi
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Work Location: In person