Serve as the primary point of contact for guests before, during, and after their stay.
Respond promptly to inquiries, booking requests, and guest concerns across multiple platforms (Airbnb, Booking.com, direct bookings, etc.).
Ensure smooth check-in and check-out processes.Conduct regular inspections of properties to ensure cleanliness, safety, and maintenance standards.
Coordinate with housekeeping teams, linen services, and maintenance vendors.
Track and schedule necessary repairs, and ensure timely resolution of reported issues.
Maintain inventories (amenities, consumables, keys, linens, etc.).
Prepare monthly reports on occupancy, revenue, expenses, and guest feedback.
Manage budgets for cleaning, repairs, and supplies.
Track performance metrics (reviews, response time, rating scores, operational efficiency