Respond to customer queries via chat and outbound calls in a professional and timely manner
Understand customer needs and provide accurate information or solutions
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery and customer satisfaction
Meet performance metrics related to quality, productivity, and responsiveness
Undergraduate or Graduate (any stream)
Mandatory:
Strong English communication skills (written and verbal)
Basic computer literacy
Willingness to work in rotational shifts (24×7 for males; general shift for females)
Customer-centric mindset and professional demeanor
Preferred:
Prior experience in chat-based customer support
Ability to multitask and manage time effectively
Problem-solving and conflict resolution skills