Role: Senior Sales Executive
Location: Chembur and Kharghar(Mumbai)
Key Responsibilities:
1. Strategize, plan, and drive growth for B2B and B2C business within the assigned cluster.
2. Map and develop new distribution networks to support business expansion.
3. Design and execute effective marketing and visibility strategies in the B2B/B2C domain.
4. Achieve daily, weekly, and monthly sales targets as defined by the business.
5. Manage and respond to enquiries from PSAs and travel agents via visits, phone calls, and emails.
6. Ensure the team communicates complete and accurate product and cost details to customers.
7. Build and maintain strong relationships with travel agents and distribution partners.
8. Maintain and update the Daily Sales Report (DSR) accurately.
9. Ensure customer satisfaction levels remain at or above 95% throughout all interactions.
10. Adhere strictly to company policies, procedures, and systems.
11. Lead and motivate the team to consistently meet and exceed sales targets.
12. Handle and resolve customer escalations efficiently and professionally.
13. Promote employee participation in training programs; identify skill gaps and implement development initiatives.
14. Eliminate monetary losses by timely cancellation of liabilities and effective collection processes.
15. Identify and leverage new revenue opportunities; focus on distribution expansion and repeat business.
16. Drive and manage incentive programs to boost team motivation and productivity.
17. Conduct due diligence to minimize risk exposure for the organization.
18. Ensure full compliance with organizational systems and audit requirements.
19. Implement measures to minimize business losses.
20. Foster a cohesive, high-performing team culture focused on shared goals.