Here's an updated version:
## Job Role: Customer Service and Logistics Coordinator
## Key Responsibilities
1. Customer Communication: Answering calls from IndiaMART, handling direct calls, generating bills, and responding to customer inquiries.
2. Customer Follow-up: Following up with customers for payments, orders, and other purposes.
3. Logistics Coordination: Overseeing dispatch, packing, and ensuring proper documentation (like packing slips) are sent to customers.
4. Follow-up on Shipments: Tracking and following up with customers regarding their shipments.
5. Back-end Operations: Overseeing all back-end processes, including:
- Managing dispatch and logistics
- Ensuring accurate documentation and record-keeping
- Coordinating with logistics teams and suppliers
## Required Skills
1. Communication: Good verbal and written communication skills.
2. Organization: Ability to multitask and prioritize tasks.
4. Customer Service: Ability to handle customer queries and concerns professionally.
5. Analytical Skills: Ability to analyze and resolve issues related to logistics and customer orders.
If you have any specific questions or need further clarification, feel free to ask!