Lead, motivate, and manage a team of telecallers to achieve daily, weekly, and monthly targets.
Monitor team performance, call quality, and productivity.
Conduct regular training, coaching, and feedback sessions for skill improvement.
Set achievable targets for the team and ensure timely task completion.
Handle escalations and support team members with objection handling.
Prepare performance reports and daily call summaries.
Ensure adherence to company calling guidelines and protocols.
Maintain a positive and professional work environment within the team.
Coordinate with sales heads and management for better lead flow and conversions.