Key Responsibilities:
Making outbound calls: Proactively contacting potential customers to generate leads, promote products/services, and schedule appointments for sales teams.
Handling inbound calls: Answering customer inquiries, providing support, and resolving issues.
Following scripts and guidelines: Ensuring consistent messaging and a positive customer experience.
Providing product/service information: Educating customers about features, pricing, and benefits to help them make informed decisions.
Managing customer interactions: Documenting call details, queries, and resolutions in a CRM system.
Generating leads and driving sales: Identifying potential customers, following up with prospects, and converting interest into sales.
Resolving customer complaints: Addressing issues quickly and professionally to ensure customer satisfaction.