Answering incoming calls and addressing customer queries.
Making outbound calls to prospective or existing customers.
Explaining products, services, or offers in a clear and persuasive manner.
Maintaining accurate records of calls, leads, and customer information in CRM/software.
Following up with potential leads and existing clients for sales or service updates.
Handling customer complaints professionally and escalating when necessary.
Achieving daily/weekly/monthly call and conversion targets.
Building and maintaining positive relationships with customers.
Adhering to scripts, company policies, and compliance requirements.
Collecting and analyzing customer feedback to improve processes.
Receiving calls from customers seeking support, product details, or service help.
Resolving issues or directing calls to the appropriate department.
Initiating calls to generate leads or sales.
Conducting surveys, gathering market information, or promoting campaigns.