టెలికాలర్

Job Title: Telecaller / Tele-Counsellor

Company: Credila Financial Services Limited

Locations: Delhi & Gurugram

About HDFC Credila: Credila Financial Services Limited is a pioneer and a leading Non-Banking Financial Company (NBFC) specializing in Education Loans. we are dedicated to empowering students to achieve their academic aspirations by providing customized financial solutions for higher education both in India and abroad. We are committed to fostering talent and building careers in a dynamic and supportive environment.

Job Summary: We are looking for enthusiastic and dedicated Telecallers / Tele-Counsellors to join our growing team in Delhi and Gurugram. This entry-level role is ideal for fresh graduates eager to start their career in the financial services sector. You will be the first point of contact for potential students and their families, providing information about our education loan products and guiding them through the initial stages of their application journey.

Key Responsibilities:

• Outbound Calling: Make outbound calls to prospective students and their parents who have expressed interest in education loans or require information.

• Inbound Query Handling: Respond to inbound calls and inquiries regarding education loan products, eligibility criteria, and application processes.

• Information Dissemination: Clearly and accurately explain various education loan schemes, benefits, interest rates, and required documentation.

• Lead Qualification: Qualify leads by understanding the caller's needs, academic background, and financial requirements.

• Appointment Setting: Schedule appointments for callers with Education Loan Specialists for detailed counselling and application processing.

• Database Management: Maintain and update customer information and call records accurately in the CRM system.

• Customer Service: Provide excellent customer service, addressing queries and resolving basic issues in a polite and professional manner.

• Follow-up: Conduct timely follow-ups with potential leads to ensure conversion and build a strong pipeline.

• Achieve Targets: Strive to meet and exceed daily/weekly/monthly call and lead generation targets.

Qualifications:

• Education: Minimum Graduate (any stream) from a recognized university.

• Experience: Freshers are welcome to apply! Prior experience in telecalling, customer service, or sales is a plus but not mandatory.

Required Skills & Competencies:

• Communication Skills: Excellent verbal communication skills in English and Hindi (or relevant local languages) with a clear and pleasant speaking voice.

• Listening Skills: Ability to listen actively to understand customer needs.

• Interpersonal Skills: Friendly, patient, and professional demeanor.

• Persuasion & Convincing Ability: Ability to present information effectively and guide callers towards the next steps.

• Problem-Solving: Basic ability to address common queries and provide accurate information.

• Computer Literacy: Basic knowledge of MS Office (Word, Excel) and comfortable using CRM software.

• Enthusiasm: Positive attitude and a strong desire to learn and grow in the financial services industry.

• Target Orientation: Ability to work in a target-driven environment.

Compensation:

• CTC (Cost to Company): ₹20,000 per month

Work Locations:

• Delhi

• Gurugram

Join Credila and be a part of a team that helps shape futures!

To Apply: Interested candidates are invited to share their updated resume with us at kirti@shineprojectsindia.in or call 8287937484.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 0 - 3 years of experience.

టెలికాలర్ job గురించి మరింత

1. టెలికాలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹20000 నెలకుని మీరు ఆశించవచ్చు. ఇది ఢిల్లీలో Full Time Job.
3. టెలికాలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ టెలికాలర్ jobకు 6 working days ఉంటాయి.
4. ఈ టెలికాలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ టెలికాలర్ jobకు కంపెనీలో ఉదాహరణకు, CREDILA FINANCIAL SERVICES LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ టెలికాలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: CREDILA FINANCIAL SERVICES LIMITED వద్ద 10 టెలికాలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ టెలికాలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ టెలికాలర్ jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.