We are a leading financial services company specializing in short-term unsecured personal loans through our advanced technology platform. Our mission is to provide quick and reliable financial solutions to young salaried professionals across India.
Customer Outreach: Make outbound calls to customers with overdue accounts to discuss payment options.
Negotiation: Work with customers to establish suitable payment plans based on their financial situations.
Record Maintenance: Update and maintain accurate records of all interactions and payment statuses.
Issue Resolution: Address customer inquiries and resolve issues related to payments promptly.
Collaboration: Coordinate with internal teams to resolve complex cases and ensure efficient billing processes.
Compliance: Adhere to company policies, procedures, and collection laws and regulations.
Education: High school diploma or equivalent; a bachelor's degree is preferred.
Experience: 0.6–2 years in collections or a related field; freshers with strong communication skills are welcome to apply.
Skills:
Excellent verbal and written communication skills.
Strong negotiation and problem-solving abilities.
Proficiency in using collection software and MS Office applications.
Ability to handle sensitive customer information with confidentiality.
Language Proficiency: Fluency in Hindi and Gujarati is essential for effective communication with diverse customers.
Technical Skills: Competency in Tally ERP 9 is advantageous for managing financial transactions.
Analytical Skills: Ability to assess customers' financial situations and offer appropriate solutions.
Performance Bonuses: Incentives based on collection targets and overall performance.
Health Insurance: Comprehensive coverage for employees.
Professional Development: Opportunities for training and career advancement within the company.
Work Environment: Supportive team culture with a focus on continuous improvement.