dedication
Make outbound calls to potential and existing customers.
Handle inbound queries from customers efficiently.
Promote products and services through scripted presentations.
Convert inquiries into sales or leads where applicable.
Maintain and update customer database regularly.
Follow up on previous interactions with customers.
Achieve daily, weekly, and monthly targets.
Record details of conversations and outcomes in CRM software.
Maintain a polite and professional tone on all calls.
Understand customer needs and offer appropriate solutions.
Handle objections and negotiate effectively.
Escalate complex queries to the appropriate team.
Provide product and service information accurately.
Participate in team meetings and training sessions.
Stay informed about company policies, promotions, and updates.
Work closely with the sales or support team for coordinated efforts.
Collect and document feedback from customers.
Ensure high-quality customer interaction and satisfaction.
Follow communication scripts as needed.
Maintain call logs and performance reports.
Meet assigned performance metrics and KPIs.
Keep up to date with market trends and competitor products.
Work with minimal supervision and high ownership.
Identify opportunities for upselling or cross-selling.
Handle rejections and complaints gracefully.
Build sustainable relationships with customers over time.
Demonstrate resilience and a positive attitude.
Ensure confidentiality of customer information.
Perform any other duties assigned by the team leader or manager.