A Telecalling Executive's job involves engaging with customers, both potential and existing, to generate leads, provide product/service information, and potentially close sales. They handle inbound and outbound calls, resolve customer queries, and maintain accurate records.
Key Responsibilities:
Lead Generation:
Identifying and engaging with potential customers through outbound calls.
Customer Interaction:
Answering inbound calls, addressing customer inquiries, and providing product/service information.
Sales:Explaining product benefits, negotiating prices, and securing sales, potentially through outbound calls.
Relationship Building:Developing and maintaining positive relationships with both existing and potential customers.
Record Keeping:Maintaining accurate records of calls, customer interactions, and sales.
Problem Resolution:Resolving customer complaints and issues via phone, email, or other channels.
Sales Target Achievement:Meeting and exceeding sales targets through effective telecalling techniques.
Following Up:Following up with customers to ensure satisfaction and identify upselling/cross-selling opportunities.
Communication: Strong verbal and written communication skills are essential.
Listening: Good listening skills to understand customer needs.
Interpersonal: Strong interpersonal skills to build rapport with customers.
Problem-Solving: Ability to resolve customer issues and handle objections.
Persuasion: Ability to persuade customers to purchase products or services.
Patience: Patience and persistence in handling customer interactions.
Organization: Strong organizational skills to manage multiple tasks and maintain records.
Data Entry: Data entry skills for maintaining customer records and databases.
Teamwork: May work as part of a team to achieve sales targets.
Training: May require ongoing training on products, services, and sales techniques.