Key Responsibilities:
Sales & Business Development:
• Prepare the monthly business plan one month in advance and present it to the Sales Head.
• Meet or exceed the individual monthly sales targets as set by management.
• Conduct tours of the club for walk-in prospects and convert them into members.
• Address and respond to all inbound calls and inquiries related to memberships and services.
• Maintain an organized and updated database of all members enrolled by the employee.
Membership & Client Engagement:
• Provide timely follow-ups on membership renewals to ensure client retention.
• Keep members and clients informed about upcoming activities, events, and training programs.
Administrative & Compliance Management:
• Handle front office administration, ensuring smooth day-to-day operations.
• Implement and manage the sales & expense budget effectively.
• Coordinate sales schemes, promotional offers, and events to drive engagement.
• Oversee performance reviews, revenue tracking, inventory management, cost control, and facility maintenance.
• Ensure compliance with enrolment procedures, guest registration, cash-handling, and sales-related queries.
Training & Development:
• Participate in any training programs or modules as assigned by the management to enhance skills and knowledge.
Required Skills & Qualifications:
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in sales, customer service, or fitness industry (preferred).
• Strong communication, interpersonal, and negotiation skills.
• Ability to achieve sales targets and work in a performance-driven environment.
• Proficiency in MS Office, CRM software, and sales tracking tools.
• High level of enthusiasm, energy, and a passion for the fitness industry.
• Ability to work flexible hours, including evenings and weekends.