We are seeking a dynamic and experienced professional to lead Events and Customer Experience iniƟaƟves across our restaurant outlets. The ideal candidate should have a minimum of 5 years of relevant experience and a strong understanding of designing, execuƟng, and evaluaƟng customercentric strategies and events that align with our brand's target audience. Key ResponsibiliƟes: Conceptualize and Execute Events: Plan and implement innovaƟve, brand-aligned events for all 3 outlets that cater to their respecƟve target segments. Customer Experience Strategy: Revise and enhance customer experience strategies regularly to improve customer saƟsfacƟon and engagement. DocumentaƟon & Audits: SystemaƟcally document all customer experience acƟviƟes and conduct periodic audits to ensure consistency in service standards. Post-Event Analysis: Evaluate the effecƟveness of each event through structured post-event reviews, customer feedback, and performance metrics. Cross-FuncƟonal CoordinaƟon: Collaborate with markeƟng, operaƟons, and outlet teams to ensure seamless execuƟon of customer iniƟaƟves and events. Market Trend Analysis: Stay updated with industry trends and customer behavior insights to bring fresh and relevant experiences to our guests. Partnering with the markeƟng team to formulate and implement effecƟve revenue growth strategies.