We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.
This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.
“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”
· • Greet and assist all walk-in prospects with club tours and membership discussions
· • Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
· • Close new memberships confidently and hit daily/weekly sales goals
· • Track renewals due and proactively follow up via phone and in-person
· • Address objections, highlight benefits, and offer renewal incentives
· • Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
· • Educate members on available upgrades or limited-time offers
· • Convert basic members into premium/high-ticket customers
· • Manage check-ins, guest logs, CRM entries, billing, and cash handling
· • Keep reception area clean, professional, and member-friendly
· • Handle member queries and offer real-time support
· • Log and resolve member complaints within 24–48 hours
· • Escalate unresolved or serious concerns to the Club Manager
· • Maintain a member issue/feedback register
· • Perform daily hygiene checks at the front desk and floor
· • Coordinate with housekeeping to maintain club cleanliness standards
· • Log AM/PM hygiene inspections
Membership Sales: Achieve monthly sales conversion target
Membership Renewals: Ensure 100% follow-up and ≥ 85% closure of expiring memberships
Upselling Revenue: Increase average revenue per member through upsells
Complaint Handling: Resolve or escalate 100% of complaints within SLA
Cleanliness & Grooming: Maintain reception and self-grooming per club standards
CRM & Billing Accuracy: 100% correct data entries and cash handling
New Memberships Closed: 40–70/month
Conversion Rate: ≥ 30% of walk-ins/leads
Renewal Closure Rate: ≥ 85% of expiring memberships
Complaint Resolution SLA: 100% resolved/escalated within 24–48 hours
Cleanliness Logs: 2x per day with checklist and coordination
CRM & Cash Accuracy: 100% error-free entries
· • Graduate or pursuing graduation
· • 2–5 years in fitness/retail/hospitality front desk or sales roles
· • Fluency in English, Hindi, and Gujrati language
· • Familiarity with CRM tools, WhatsApp Business, and Excel
· • Energetic, persuasive, and confident communicator
· • Goal-oriented with strong follow-up habits
· • Positive body language and well-groomed at all times
· • Member-focused, emotionally intelligent, and proactive
· • Believes in fitness and inspires others to commit to it
· • 6-day work week with morning/evening shift flexibility
· • Reports daily to Club Manager with activity tracker
· • Upholds company values, cleanliness club standards, and member-first mindset
· • Actively participates in in-club events and challenges