Key Responsibilities:
Team Leadership: Supervise, mentor, and support a team of inside sales representatives to ensure consistent performance and productivity.
Performance Management: Set and monitor sales targets, KPIs, and team goals; provide regular performance feedback and conduct performance reviews.
Sales Strategy: Develop and implement effective sales tactics and workflows to maximize team output and customer engagement.
Coaching & Development: Provide ongoing training, support, and professional development opportunities for team members.
Process Oversight: Ensure effective use of the CRM system to track leads, opportunities, and team activity; monitor pipeline health and sales process adherence.
Collaboration: Work closely with the Sales Manager and other departments (marketing, customer success, operations) to align strategies and optimize results.
Reporting: Prepare and present regular reports on team performance, challenges, and sales forecasts to leadership.