Insurance Telecaller
An Insurance CRE job involves promoting insurance products, generating leads, and assisting customers over the phone. Key responsibilities include making outbound calls to potential clients, explaining policy details, addressing queries, and guiding customers through the purchase process, all while maintaining accurate records.
Key Responsibilities:
· Lead Generation:
Making outbound calls to potential customers to promote various insurance products like life, health, or motor insurance.
· Product Promotion:
Explaining the features, benefits, and pricing of different insurance policies to generate interest and explain policy details.
· Customer Interaction:
Addressing customer inquiries, handling complaints, and providing support throughout the policy lifecycle.
· Sales Support:
Guiding customers through the application process, helping them choose the right policy, and potentially closing sales.
· Record Keeping:
Maintaining accurate records of all customer interactions, including call logs and customer details.
· Follow-up:
Following up with potential customers to nurture leads and ensure customer satisfaction.
Skills and Qualifications:
· Excellent Communication Skills:
Strong verbal communication and interpersonal skills are essential for engaging with customers and building rapport.
· Persuasion and Sales Skills:
The ability to persuade customers, handle objections, and close sales is important.
· Product Knowledge:
A good understanding of insurance products and their features is necessary.
· Customer Service Skills:
The ability to handle customer inquiries, complaints, and provide support is crucial.
· Basic Computer Skills:
Familiarity with CRM software and database management for record-keeping is required.