We are looking for a polite, professional, and efficient Customer Operator to manage customer interactions across various channels. The ideal candidate will assist customers by answering inquiries, resolving issues, and ensuring a smooth and positive experience.
Respond to customer inquiries via phone calls, emails, chat, or social media.
Provide accurate information about products, services, pricing, and company policies.
Handle customer complaints with empathy, patience, and professionalism.
Log all customer interactions and issues into CRM or relevant systems.
Follow up with customers to ensure their issues are resolved.
Coordinate with internal departments to resolve customer concerns quickly.
Maintain customer satisfaction and contribute to a positive brand image.
Proven experience in a customer service or call center role (preferred but not mandatory).
Strong communication skills in [language(s)] – verbal and written.
Good listening skills and the ability to stay calm under pressure.
Basic computer knowledge (MS Office, email handling, typing skills).
Ability to multitask and manage time effectively.
Flexible to work in shifts, including weekends if needed.
High school diploma or equivalent; additional certifications in customer service are a plus.
Familiarity with CRM software and phone systems.
Fluency in multiple languages is an added advantage.