· Understanding all services currently offered by the organisation and its providers.
· Developing and maintaining customer relationships.
· Responding to customer enquiries over the phone, in person and via email.
· Creating regular reports on service levels and requirements.
· Evaluating overall service level and implementing continuous improvement tactics.
· Meeting with clients to evaluate needs and recommend appropriate services.
· Performing regular follow–ups with clients to ensure ongoing satisfaction.
· Resolving client issues in person, over the phone and via email.
· Using office computer software to enter data into databases and review and draft documents.
· Using Customer Relationship Management (CRM) software to manage client relationships