Key Responsibilities:
Coordinate with the sales team for order processing, quotations, and customer follow-ups.
Respond promptly to customer inquiries via email and phone regarding pricing, delivery timelines, product details, etc.
Process purchase orders and sales orders in ERP or relevant system.
Liaise with the production and dispatch teams to track order status and ensure on-time delivery.
Prepare and maintain sales reports, order status trackers, and customer communication logs.
Ensure accurate documentation for invoicing, dispatch, and GST compliance.
Support in managing customer complaints, returns, and after-sales service issues.
Assist in creating presentations, sales proposals, and tender documents when required.
Maintain updated records of customer databases, pending orders, and credit status.
Coordinate with the accounts team for payment follow-ups and outstanding recovery.