Lead and Sales Support: Coordinate with the sales team and clients to manage leads, proposals, and follow-ups. Ensure that client needs are met promptly.
Customer Communication: Act as the main point of contact for clients, handling queries, updates, and providing timely responses via calls, emails, and other channels.
Balance Payment collection: Collect the balance payment after the sales deal is closed and the token is collected.
Sell small-ticket products: Meet sales targets for small programs, services, or consultancy slots, especially when slots are missed due to no-shows in pre-paid, pre-scheduled meetings.
Documentation and Reporting: Maintain accurate sales reports, performance trackers, and client documentation. Ensure proper filing and up-to-date records of all interactions.
CRM and System Management: Regularly update CRM systems, track sales activities, and ensure that client data and interactions are recorded accurately for performance tracking.
Meeting Scheduling: Schedule, coordinate, and follow up on meetings, demos, and sales calls for the sales team, ensuring that all appointments are kept.
Client Onboarding and Engagement: Assist in managing client onboarding processes and ensure a smooth transition for new clients, working closely with internal teams.
Support in Sales Strategy: Assist with the development and execution of sales strategies and campaigns, helping the team meet their KPIs and targets.
Invoicing and Quotations: Prepare quotations for clients, follow up on approvals, and manage the invoicing process to ensure timely and accurate billing.
Team Collaboration: Collaborate with internal teams (e.g., operations, accounts) to ensure client needs are met, and sales objectives are achieved.
Experience: 5-7 years in Sales Administration, Sales Coordination, or similar roles in the service industry.
Education: Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
Skills:
Strong verbal and written communication skills (English and Hindi).
Proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
Ability to multitask, prioritize, and manage multiple deadlines in a fast-paced environment.
Excellent organizational skills with a high attention to detail.
Positive attitude with a focus on customer service and teamwork.
Strong problem-solving skills and a proactive approach.