Responsible for handling daily coordination, customer communication, and documentation. Ensures smooth desk operations, timely report preparation, and support to operations and billing teams. Requires good communication skills, Excel knowledge.
Key Responsibilities:
Handle daily coordination between operations, billing, and customer teams.
Maintain shipment records, job files, and documentation.
Respond to client calls, emails, and service-related queries.
Prepare daily MIS and report to branch or regional head.
Assist in scheduling pickups, deliveries, and follow-ups.
Ensure smooth desk operations and timely communication flow.