We are seeking a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction through various communication channels.
Responsibilities:
Handle inbound and outbound customer calls, emails, and chat interactions professionally.
Resolve customer queries, issues, and complaints promptly and efficiently.
Provide accurate information about products, services, and company policies.
Maintain detailed and accurate customer records by updating information in the CRM system.
Meet and exceed key performance indicators (KPIs), such as customer satisfaction scores, response times, and quality assurance.
Collaborate with internal teams to escalate complex issues and ensure a seamless customer experience.