Key Responsibilities:
Making outbound calls: Initiate calls to potential or existing international customers to promote products/services or gather information.
Handling inbound calls: Answer calls from customers, address their inquiries, and provide solutions.
Providing information: Clearly and concisely explain products/services, answer questions, and address concerns.
Building relationships: Establish and maintain positive relationships with international clients.
Maintaining records: Accurately document call interactions and customer data in a database.
Meeting targets: Achieve sales goals and other performance targets as set by the company.
Resolving complaints: Address customer issues and complaints in a professional and timely manner.
Following scripts: Adhere to established telecalling scripts and guidelines.
Staying updated: Keep abreast of product knowledge and industry trends.
Required Skills:
Communication: Excellent verbal and written communication skills, including the ability to adapt to different cultural nuances.
Interpersonal: Strong interpersonal skills to build rapport and maintain positive relationships.
Listening: Ability to actively listen to customer needs and concerns.
Customer Service: Proven ability to provide exceptional customer service.
Problem-solving: Ability to address customer issues and find solutions.
Computer skills: Basic computer skills for data entry and communication.
Sales skills: Experience in sales or customer service is a plus.
Language skills: Proficiency in multiple languages relevant to the target international markets.
Adaptability: Ability to adjust communication style based on social cues and conversational hints.
Additional Requirements:
Experience: Previous experience in a telecaller role or similar customer service role is often required.
Education: High school diploma or equivalent is usually the minimum requirement.
Professionalism: Ability to maintain a professional demeanor in all interactions.
Time management: Ability to manage multiple tasks and meet deadlines.
Please share your updated resume to : dextris.reeta@gmail.com