Job Title: CRM Profile Executive
Reports to: Team Lead/Manager
Location: Rohini, Delhi
Job Type: Full-time
Contact: Hr Vimlesh - 9958773900
Job Summary:
We are seeking a highly motivated and result-oriented CRM Profile Executive to manage payment follow-ups, collections, cross-selling, and upselling for Aimlay. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record of meeting sales targets.
Key Responsibilities:
1. Payment Follow-ups & Collections:
- Manage and follow up on outstanding payments with customers.
- Ensure timely collection of payments and reduce days sales outstanding (DSO).
- Resolve customer queries and concerns related to payments.
2. Cross-Selling & Upselling:
- Identify opportunities to cross-sell and upsell products/services to existing customers.
- Develop and execute strategies to increase sales revenue from existing customer base.
- Collaborate with sales team to align offerings with customer needs.
3. Customer Relationship Management:
- Build and maintain strong relationships with customers.
- Understand customer needs and preferences to provide personalized solutions.
- Ensure customer satisfaction and retention.
4. Data Management:
- Maintain accurate records of customer interactions, payments, and sales.
- Analyze customer data to identify trends and opportunities.
Requirements:
1. Experience: 1-3 years of experience in CRM, sales, or collections.
2. Skills:
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software (e.g., Salesforce, Zoho).
3. Education: Graduate degree in any discipline.
4. Certifications: Certification in CRM or sales is a plus.
What We Offer:
1. Competitive Salary: Attractive salary package.
2. Growth Opportunities: Opportunities for career growth and professional development.
3. Dynamic Work Environment: Collaborative and dynamic work environment.
If you're a motivated and results-driven individual with a passion for building relationships and driving sales, we'd love to hear from you!