Key Responsibilities:
1. Overall Operations: Oversee daily hotel operations, ensuring exceptional guest experiences and efficient departmental management.
2. Guest Satisfaction: Foster a customer-centric culture, resolve guest complaints, and drive continuous improvement.
3. Revenue Management: Develop strategies to maximize revenue, occupancy, and profitability.
4. Team Leadership: Lead, motivate, and develop a high-performing team, ensuring effective communication and collaboration.
5. Financial Management: Manage budgets, forecasts, and financial reports, ensuring fiscal responsibility.
6. Quality Control: Maintain high standards of quality, safety, and hygiene throughout the hotel.
Requirements:
1. Hospitality management degree or equivalent experience.
2. Proven hotel management experience, preferably in a similar property.
3. Strong leadership, communication, and problem-solving skills.
4. Ability to multitask, prioritize, and make informed decisions.
5. Familiarity with hotel operations, revenue management, and customer service principles.