కస్టమర్ రిలేషన్షిప్ మేనేజర్

                                     Job Description: Post Sales Manager

Company: NKlusive

Location: Bengaluru

Department: Post-Sales / CRM

Company Description:

NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years. Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers. With the real estate industry on the threshold of tremendous growth over the next 20 years, NK Realtors with its rich history, brand & structure gives the perfect opportunity to grow your career.

“NKlusive” is an exclusive intermediary of NK Realtors dealing in “Premium & Luxury Homes”

Job Description

Assistant Manager – Post Sales are supposed to handle customer booking process from booking to handing over of the property for a given project, reminding the clients for payment, assisting them resolving their queries and ensuring they are satisfied with our services. Liaison with the developer. Maintaining of various client documents & performing Data entry in the software – PSMS.

 Key Responsibilities

·       To supervise that all booking documents should be in order, e.g., Booking Application Forms, Cheque along with proper KYC documents and entering them into software

·       Ensuring timely issue and dispatch of Allotment Letter, preparing Agreement for Sale and executing the same.

·       Ensuring strong coordination between Post Sales team with Buyer, Developer and Legal team regarding Registration of Agreement for Sale.

·       Ensuring achievement of Monthly Collection target by monitoring daily follow up for collection of payments from the buyers as well as banks within stipulated time.

·       Ensuring timely generation & dispatch of Money Receipts, Demand Letter, Payment Reminder Letter, Interest Letter to the buyers, preparation of NOC, Tripartite Agreement required for buyers opting for home loan.   

·       Ensuring timely generation of Brokerage Invoice from software and collection of the Brokerage payment from Developer within stipulated time frame.

·       To supervise events like Cancellation process & Re Sale of flats as per the company policies

·       Proper coordination between Developer, Buyer and the Home Loan provider.

·       Attending queries of customers, bankers and associates at all times at all stages of post-sale.

·       Supporting on customer enquiries for sales progression and development.

·       Responsible for providing weekly/fortnightly/monthly/quarterly/half-yearly/yearly reports for Post Sales, as and when required by Developer or any other concerned department.

·       Responsible for regular monitoring of team members.

·       To do audit of Post Sales team on quarterly basis

·       Liasoning with other departments and developers for smooth operations.

·       Be compliant with policies and procedures of the organization as well as the applicable local, state and central laws and acts.

·       One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

·       Enhances organization reputation by accepting ownership for accomplishing the stated job & responsibilities; exploring opportunities to add value to job accomplishments.

Qualifications & Experience

Qualification - Graduation/Post Graduation in any stream

Experience – 2 to 5 years’ experience in the service industry in Customer Relationship/collection/accounting/post sales handling similar profile along with team handling experience.

Competencies – ERP Knowledge, proficiency in MS Office applications,

Excellent verbal skills

·       English, Hindi and Kannada

·       Strong in follow-ups and calendar management,

·       Responsiveness, Dynamic & Quick Learner.

·       Honesty and integrity.

·       Can work independently without much supervision/follow ups.

·       Strong interpersonal, analytical, organization and problem-solving skills;

·       He/she must be flexible, goal-oriented and highly organized and solve problems in a timely fashion.

·       Good Team Player.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 2 - 5 years of experience.

కస్టమర్ రిలేషన్షిప్ మేనేజర్ job గురించి మరింత

1. కస్టమర్ రిలేషన్షిప్ మేనేజర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹30000 - ₹50000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. కస్టమర్ రిలేషన్షిప్ మేనేజర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ jobకు 6 working days ఉంటాయి.
4. ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ jobకు కంపెనీలో ఉదాహరణకు, N K Realtors Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: N K Realtors Private Limited వద్ద 1 కస్టమర్ రిలేషన్షిప్ మేనేజర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కస్టమర్ రిలేషన్షిప్ మేనేజర్ jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.