Job Role & Responsibilities:
Handle inbound customer calls and resolve queries efficiently.
Record and document transactions with accuracy.
Understand multiple insurance products and processes.
Provide product information and influence customers to buy or retain services.
Coordinate with internal departments for query resolution.
Maintain high-quality service standards and meet daily targets.
Handle irate customers calmly and professionally.
Required Skills:
Graduate (Mandatory)
Excellent communication skills in English
Customer-focused and target-driven attitude
Basic computer proficiency
Perks & Benefits:
On-roll opportunity with ICICI Lombard
Professional work environment
Career growth in the insurance domain