Payment Recovery:
Contact customers via phone, email, or in person to collect overdue payments.
Follow up on outstanding invoices and ensure timely payments.
Maintain accurate records of all communications and payment statuses.
Account Management:
Analyze overdue accounts and develop action plans for collection.
Coordinate with the accounts or finance department for updates on customer balances.
Prepare detailed reports on collection activities and payment trends.
Customer Engagement:
Address customer queries and provide assistance in resolving billing discrepancies.
Educate customers about payment terms, methods, and deadlines.
Escalate complex issues to supervisors or legal teams as needed.
Compliance:
Adhere to company policies and legal regulations during collection activities.
Ensure sensitive customer data is handled with confidentiality.
Performance Metrics:
Achieve individual and team collection targets.
Monitor accounts to identify potential risks and recommend preventive actions.