Key Responsibilities and Duties:
Outbound Calls: Making outbound calls to potential leads, following pre-determined scripts and guidelines.
Inbound Calls: Handling inbound customer calls to answer inquiries, provide support, and address complaints.
Lead Generation: Identifying and qualifying potential leads through phone interactions.
Sales and Customer Support: Providing information about products or services, answering questions, and guiding customers towards purchases or solutions.
CRM Management: Updating customer information and interaction details in the CRM system.
Follow-ups: Following up with leads to generate interest, schedule appointments, or resolve issues.
Communication and Interpersonal Skills: Engaging with customers in a professional and friendly manner, building rapport, and effectively addressing their needs.
Record Keeping: Maintaining accurate records of all calls and interactions.
Feedback and Insights: Gathering customer feedback and providing valuable insights to improve products, services, and sales strategies.
Qualifications and Skills:
Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with customers.
Interpersonal Skills: Ability to build rapport, listen actively, and understand customer needs.
Sales or Customer Service Experience: Previous experience in sales, customer service, or telemarketing is often preferred.
Computer Skills: Basic computer skills for using CRM systems and other software.
Adaptability and Resilience: Ability to handle a variety of customer interactions and maintain a positive attitude, even when faced with challenges.
Knowledge of the Product/Service: Thorough understanding of the products or services being offered is essential for providing accurate information.