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Role Name: Relationship Manager - Retail Sales
Location: Ground Floor, SCO NO. 28-29-30, 9-D, Sector 9, Chandigarh, 160017
Working Hours: 10:30 AM to 8:30 PM
Role Overview:
The Relationship Manager - Retail Sales will be the face of our brand, responsible for managing and enhancing the customer experience for walk-in clients at our store. This role is pivotal in maintaining our reputation for exceptional customer service and ensuring that each customer interaction reflects our brand values.
Key Responsibilities:
- Customer Engagement: Greet and assist walk-in customers, providing them with product information and recommendations tailored to their needs.
- Sales Management: Drive sales by understanding customer requirements and suggesting appropriate gift solutions from our premium range.
- Client Relationship Building: Develop and maintain strong relationships with clients to encourage repeat business and referrals.
- Product Knowledge: Stay updated with the latest product offerings and industry trends to effectively communicate benefits to customers.
- Store Presentation: Ensure the store is well-presented, organized, and stocked with the latest products, maintaining a high standard of visual merchandising.
- Feedback Collection: Gather customer feedback to inform product development and improve service delivery