Job Description 

 Position Title: Call Center Manager
Industry: Ayurveda / Men’s Wellness Product
Salary Range: ₹25,000 – ₹30,000
Experience Required: Minimum 3–4 years in Sales + Team Handling Experience
Location: Noida Sector 63
Employment Type: Full-Time

Position Overview

We are seeking an experienced, dedicated, and performance-driven Call Center Manager to lead our sales operations within the Ayurveda BPO division. The ideal candidate will be responsible for managing the sales team, ensuring high-quality standards, monitoring performance, and maintaining accountability for the overall sales workflow. A strong leadership approach, professional communication style, and the ability to drive continuous improvement are essential for this role.

Key Responsibilities

1. Team Management & Leadership

• Lead, supervise, and motivate the sales team on a daily basis.

• Foster a positive and disciplined work environment.

• Conduct regular team meetings to share updates, targets, and improvement areas.

• Provide mentorship and guidance to team members to ensure consistent performance.

2. Performance Monitoring & Accountability

• Take ownership of daily, weekly, and monthly sales performance across the entire team.

• Monitor lead conversions, follow-ups, and sales pipelines.

• Track and evaluate individual and team performance using KPIs and reports.

• Implement performance improvement plans where required.

3. Quality Management

• Conduct routine quality checks on sales calls and customer interactions.

• Ensure all communication meets company standards, SOPs, and Ayurveda guidelines.

• Identify gaps in quality and initiate corrective measures promptly.

• Maintain accuracy, clarity, and professionalism across all conversations.

4. Training & Development

• Provide regular training sessions to enhance product knowledge, communication, and sales techniques.

• Ensure team members are updated on Ayurveda product features and process changes.

• Create coaching plans to develop their selling skills and customer handling abilities.

5. Sales Process Management

• Maintain smooth workflow and efficient daily operations.

• Ensure proper documentation, CRM updates, and timely reporting.

• Coordinate with senior management to develop better sales strategies.

• Support the team in handling complex customer queries and escalations.

6. Customer Experience Enhancement

• Ensure the team delivers a professional, polite, and informative customer experience.

• Work on customer satisfaction and build long-term customer relationships.

• Address escalation cases with patience and problem-solving skills.

7. Coordination & Reporting

• Share performance reports, quality insights, and operational updates with management.

• Work closely with internal teams for marketing alignment, process updates, and product improvements.

• Recommend necessary changes to enhance sales efficiency and output.
  

Required Qualifications

• Minimum 3–4 years of sales experience, preferably in BPO, telesales, or wellness industries.
  

• Strong experience in team handling and performance management.

• Excellent verbal communication, sales skills, and leadership qualities.

• Ability to maintain high accountability and deliver consistent results.

• Good knowledge of CRM tools, MS Excel, and daily sales reporting.

• Willingness to learn and understand Ayurveda products and processes.

• Professional attitude, disciplined work ethic, and problem-solving mindset.

  Preferred Skills

• Strong analytical and decision-making capabilities.

• Ability to manage pressure and handle team challenges calmly.

• Good organizational and time-management skills.

• Customer-focused mindset with strong interpersonal skills.
  

  HOW TO APPLY:

CONTACT: hr@trueraiser.com - 97111 34871

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 3 - 6 years of experience.

Call Center Manager job గురించి మరింత

1. Call Center Manager jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 3 - 6 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹35000 నెలకుని మీరు ఆశించవచ్చు. ఇది నోయిడాలో Full Time Job.
3. Call Center Manager job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Call Center Manager jobకు 6 working days ఉంటాయి.
4. ఈ Call Center Manager jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Call Center Manager jobకు కంపెనీలో ఉదాహరణకు, Bn Ayurveda Sansthan Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Call Center Manager రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Bn Ayurveda Sansthan Private Limited వద్ద 1 Call Center Manager ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Call Center Manager Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Call Center Manager jobకు 09:30 AM - 07:00 PM టైమింగ్ ఉంటుంది.