Excellent communication skills both written and verbal, customer centric.
should be good in attrition & shrinkage.
Managing the day-to-day activities of the team.
Strong knowledge of BPO operations, processes, and industry best practices.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Conducting training of team members to maximize their potential.
Should have experience both in sales and customer care projects.
Conduct performance reviews on a regular basis.